Molt decebut amb la càrrega al #Ionity del aeroport de #Girona

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With zero prior charge planning yesterday we jumped into the Alpine towards my favourite oyster paradise in Leucate plage to exchange the Spanish New Year's Eve tradition of the 12 grapes at midnight… | Sebastian Fleischhacker | 23 comments

With zero prior charge planning yesterday we jumped into the Alpine towards my favourite oyster paradise in Leucate plage to exchange the Spanish New Year's Eve tradition of the 12 grapes at midnight by some dozens of oysters. Google Automotive still has to do some integration work for the Alpine flavoured version, as it doesn't work as seamlessly as in the Megane E-Tech, Volvo EX30 or Polestar 2 or 4. Initially I was very happy to be routed via the IONITY charger at the Girona Airport. Because I had heard about the marvellous food truck of this location. (The 2 owners send you a lot of love Albert Goday Sagarra) Kiddo and wife loved the high quality "butifarra" and the burger. Now I couldn't eat... 😞 Because, as a square headed German, I followed the instructions on the charger. I have a Spanish bank account, I am in Europe, but if a) using a bank card on the payment terminal of the charger nothing happens but I am charged 40 GBP pre-authorisation fee. b) When trying to go via QR code for Ad-hoc payment and the Google Pay alternative, I am charged 40£ British Pounds again by "Ionity GmbH UK" which equals 47,36€ and nothing happens. c) When using QR to add my card details I am charged another pre-authorisations fee, this time 40€ + 18 minutes of charging. d) Requested the invoices and I received them without a time-stamp and being sent from Ionity GmbH Sucursal en España. 5) Using a third party eMSP RFID works seamlessly for another 10 - 20 cents per kWh. e) Using their App has no further benefit, no immediate loyalty increasing methods do not entice the user to stay in the App. Ending up with a bit over 80% SOC and a lot of wasted time for the "marvels" of Ad-hoc payment and the obtuse general supportive understanding of crappy payment terminals... I called their Customer Support (no Catalan speakers request available in Catalonia, No Spanish speakers available, no German speaker request available, so English was what all I was left with... in Spain... where English literacy/fluency is not the best) which can do nothing regarding payments, very surprised they asked me to send an email because they never ever heard of GBP pre-authorisations in Spain. What should my next step have been?: "Ok, understood, connect me with the customer support of your payment processing" So for what should have been a barely 10 kWh short stop, I learned that I will probably not have many more burgers, butifarras here. I hear of many AI based CPO customer support initiatives. Be aware you first need to understand if the issue is a technical charger issue related to the CPMS or payment terminal/PSP related... where in most cases the support hits a wall and their scripts basically finished on a dead end and "I can do nothing about it" is the answer. Very disappointed 😞. | 23 comments on LinkedIn